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IT Hardware Engineer Jobs - Mumbai,Navi Mumbai - RecruitSol Technology

Eligibility : BVSc, BBA/BBM, BSc, BCA, BE/B.Tech, BEd, B.Com, BA

Location : Mumbai, Navi Mumbai

Last Date : 03 Nov 2016

Salary : 25000 - 45000 Rs Per Month

Experience Required: Freshers

Hiring Process : Face to Face Interview

RecruitSol Technology - Job Details

Urgently required IT Dialer Executive 
Designation: IT Dialer Male candidate can apply  
Desired Candidate Profile 
  • Should have worked on predictive Dialers like Vicidial/Asterix/Aspect. 
  • Aware of all compliance regulations-DOT/TRAI. 
  • Should have analytical and troubleshooting skills with respect to the Dialers and lead list management. Prior experience in outbound dialing strategies in telemarketing or collections campaign for the USA. 
  • Should be ready to work in shifts A) Thorough knowledge of Windows server AD and network equipment like switches and firewall L1 troubleshooting. Should be able to do following daily routine work 
  • Service creation and provide the dial plan for the service. 
  • Creation of filters & assigning the proper filter.
  • Allocation of the agent’s login resources. 
  • Resource group creation and E1 allocation. 
  • A configuration of the inbound number and assigned to particular service and   users. 
  • Coordinate with the Service providers for major problems related to dialer servers. 
  • Coordinate with respective service providers for issues regarding VOIP/PRI lines. 
  • Automating the manual process in Lead management using SQL Server 2000, MS Access and excel etc to achieve timelines. 
  • Lead Management:-Creation of tables for outbound dialing using SQL. 
  • Taking a proper backup of all important data time to time SQL database. 
  • Cumulative End of Day reports for delivery to clients. 
  • A configuration of multiple VOIP accounts on vicidial.  Shift:  Rotational Shift Saturday and Sunday fixed off Salary:As per industry standard(Depend on upon Interview and experience) C   
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