IT Helpdesk Jobs in Gurgaon,Noida - Tekskills Inc.

IT Helpdesk

Tekskills Inc.

0 to 3 Years

Not disclosed

Expired

Posted: 02 Jun 20

Job Description

Inviting applications for the role of Senior Associate IT Support L1
In this role, you will be responsible for providing support for applications over calls and email communication

Responsibilities

Answer Calls and handle Emails queries related to applications, account administration, adhere to SOP and triage with L-2 Team.
Document & add new issues/solutions to Knowledge Management Repository.
Use of soft skills - Listen, Empathy, Courtesy etc.
Utilize professional techniques to retain & delight customers.
Provide quality service & resolve concerns efficiently & professionally.
Above all, take full ownership of the Incident from creation to closure.
Incident Management
Creation of Knowledge Objects.
Attend Client led Training sessions.

IT Helpdesk Shift Type: Rotational Shift Timings: 24x5 Location:Noida/Guragon

Skills: Helpdesk, Desktop Support, Technical Support, It Helpdesk Support, Service Desk Support, Itil, Change Management, Problem Management, Incident Management

Experience: 2.00-7.00 Years