IT Service Desk Analyst I Jobs in Pune - Arrow Electronics

IT Service Desk Analyst I
Arrow Electronics
0 to 3 yrs
Arrow Electronics
Last Date 24 Nov 2020
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Arrow Electronics - Job Details

Date of posting: 25 Sep 20
Position: IT Service Desk Analyst I

Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.

What You’ll Be Doing

A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
A help desk analyst spends most of the day performing remote support. This can take several forms:
Over-the-phone support
Screen sharing or remote control
Live chat support
Email support
What We Are Looking For
Typically requires a 4 year degree and 1–2 years of experience or a 2 year degree and equivalent related experience
Has no discretion to vary from established procedures
Has no related work experience or has work experience but requires formal training in theories/concepts in own function
Works under close supervision

Location:IN-Pune, India (Solitaire Bldg)

Time Type: Full time

Job Category:Information Technology

Job Summary

Job Type : Full Time
Job Category : IT/Software
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About Arrow Electronics

Arrow Electronics

About Arrow

Arrow Electronics, Inc. (NYSE: ARW),an award-winning Fortune 110 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.
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