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IT Service Desk Analyst Jobs in Chennai - GP Strategies Corporation

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IT Service Desk Analyst
GP Strategies Corporation
GP Strategies Corporation
Last Date 12 Mar 2021
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GP Strategies Corporation - Job Details

Date of posting: 12 Jan 21
Essential Duties And Responsibilities
  • System Monitoring: Conduct a health check of all systems being monitored by PRTG every 15 minutes during their regular shift and initiate the escalation of critical system incidents and/or outages.
  • Monitor security warning and initiate next-level support to resolve the threat.
  • Should act as a single point of contact for all the users
  • Responsible for Log tickets, Track the progress, update and close the tickets as per the status
  • Service Desk Incident and Request first responders
  • Respond to all cases within 15 minutes with an acknowledgement back to the raised user that states their case has been received by the Service Desk and is currently being reviewed. This includes creating Service Desk tickets when requests for service is received via a Service Desk support line.
  • Vet the case to determine first level of escalation (Tier 1, Tier 2 , IT Service Operations). If Tier 1 or self-assign anything on the scope of support.
  • Handle voice calls
  • Contact users when needed to progress or close tickets.
  • Perform the first level of support including basic troubleshooting activities in Microsoft Operating systems for desktop and laptops, MS Office applications including Outlook, Microsoft Active Directory User Management, etc
Shift Timings
  • Rotational Shifts.
  • 5 working days/week
Certification

ITIL, A+ and N+ are added advantage for this position.

Job Summary

Job Type : 0
Job Category : IT/Software,Diploma
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About GP Strategies Corporation

GP Strategies Corporation
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