It service desk engineer Jobs in Mumbai - For a client of TeamLease Services Ltd
It service desk engineer
Job Description
IT User Support on Phone, Email & Tool
Maintain the full database of call logged for future support
Ensure that all calls are responded/resolved within SLA
Reporting as per defined frequency
Ensure that response to the user is properly drafted and understandable to the users
Vendor Coordination on Hardware breakdown calls
Provide information and activity support to all parties logging call, pertaining to DC infrastructure and assets
Review tickets to meet the SLA