IT Service desk Jobs Opening in KYNDRYL SOLUTIONS PRIVATE LIMITED at Pune, Mumbai
FEATURED JOBIT Service desk
Job Description
Responsible for providing Reports on SLA compliance and knowledge in MAC.
· Responsible for ensuring the smooth day to day running of the IT Service Desk,
· First point of support for IT Service Desk staff.
· Initial escalation point for all user requests.
· Carries out fault finding and problem solving on software and hardware issues and passes more complex faults and requests to the IT Manager (Services) or other relevant resource.
· Carries out other administrative task including user creation, password resetting and other related task
· Should be able to send notifications where required.
· Provides support to the IT Manager (Services).
· Represents the department where required.
· Responsible for following established IT processes and supporting new ones.
· Vendor coordination.
