ad

IT Support Analyst Jobs in Bangalore - Epicor Software

CW
IT Support Analyst
Epicor Software
Other Course
0 to 3 Years
Epicor Software
Last Date 03 Aug 2020
Apply Now

Epicor Software - Job Details

Date of posting: 03 Jun 20
IT Support Analyst

About Us

Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About The Role

The IT Support Analyst assists provides support in the monitoring, troubleshooting, support and solutions of various operating systems, network, storage, databases, utilities, system tools and the hardware on which they reside.

This position will report to Senior, IT Manager at the India office.

What You’ll Do



  • Enter, update and resolve tickets logged in the IT Service Desk system in line with company SLAs
  • Act as 1at / 2nd line support for the IT Service by responding and troubleshooting IT tickets and requests logged in the IT Helpdesk system. Monitor the queues, prioritize calls, solve and/or allocate tickets to appropriate IT personnel. Escalate any outstanding issues and maintain up-to-date information on the helpdesk system on problems logged.
  • Troubleshoot, analyze, and resolve end-user issues in a timely and efficient manner, in line with our SLAs
  • Administer end-user account information by entering changes, additions, and deletions in accordance with Epicor’s IS policies and procedures
The responsibilities described above have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

What You Need To Succeed
  • Knowledge on logging and updating calls in a IT Service Desk system, preferably Service Now
  • Knowledge of networking configuration practices utilizing TCP/IP
  • Knowledge of computer hardware/software support and troubleshooting techniques
  • Knowledge of Windows 7, Microsoft Office 365, Windows Server 2012, 2008, SQL, VMWare
  • Knowledge of Microsoft IIS server, and Internet browser software applications
  • Knowledge and experience of Anti-Virus Software, Malware, Trojans and Spyware
  • Troubleshoot client VPN connection issues
  • Knowledge of customer service practices. Communicate effectively with end-users in a clear and concise manner, either verbally or in writing
  • Working knowledge of Cisco Call Manager products Ip Telephony technologies
  • Min 2+ years of experience working with PC operating systems and office productivity softwares like O365
  • Min 2+ years of experience supporting VOIP technologies
  • Experience on Server Operating Systems, Virtualization and Cloud Technologies is desirable
Willingness to work regularly during the India evening shift timings.

Primary location: Bangalore Karnataka India

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About Epicor Software

Epicor Software
Apply Now
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
Desktop Support Engineer
Diploma, B.Com, BA, BE/B.Tech, BSc...
Customer Support
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com...
Customer Engagement- Order Automation
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com...
Relationship Manager
Any Post Graduate, Any Graduate
Business Development, International BPO, Telecaller

People who view this job also look for jobs with following keywords

Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.

Need a Institute/Coaching Class?

IT Courses / Govt Exam Preparation

Higher Studies / Studies Abroad

Post an enquiry and get instant responses from institutes and best Coaching Classes in your city

Epicor Software recruiting IT Support Analyst Experienced(0 to 3 Years) candidates candidates nearby Bangalore.Epicor Software vacancies for IT Support Analyst is recruited through Written-test, Face to Face Interview etc.
Epicor Software Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills Business Development, International BPO, Telecaller. The candidates with Other Course are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for IT Support Analyst position in Epicor Software. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Epicor Software recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Epicor Software and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Epicor Software and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Epicor Software and near your city and get a secured career.