IT support Engineer Job in KYNDRYL SOLUTIONS PRIVATE LIMITED at Bharuch

Serve as the second level of technical support for incidents and service requests escalated from L1 teams.

Log, categorize, prioritize, and track all IT-related tickets (incidents, service requests, events) in the ITSM tool, ensuring accurate work notes and status updates.

Ensure all support is delivered within defined SLA and OLA requirements; analyze SLA breaches to prevent future occurrences.

Provide support via various channels including phone, email, chat, and remote assistance tools.

Operating Systems & Applications: Advanced troubleshooting of Windows 10/11 OS, software installation/configuration, and issues related to the Microsoft Office 365 suite (Outlook, Teams, OneDrive, SharePoint, Excel).

Infrastructure & Networking: Basic to intermediate network troubleshooting, including LAN/WAN, Wi-Fi connectivity, DNS, DHCP, VPN configurations, and network printer installation.

Identity & Access Management: Administer Active Directory (user account creation, password resets, account unlocking, group policy/GPO, and permission management).

Endpoint Management: Utilize tools like SCCM, Microsoft Intune, or equivalent to manage software deployment, patches, and system updates.