Hiring IT Support Engineer
Qualifications:-
Bachelor’s degree or equivalent.
Strong Networking Skills, with experience in supporting Network Infrastructure.
Experience in supporting end-user hardware equipment like desktops, laptops, printers, and scanners.
Experience in supporting Windows operating system and Client software like MS Office, VPN, etc.
Advanced Linux systems administration skills
Good understanding of basic computer hardware concepts and terminologies.
Possess Scripting skills or have a desire to learn them - specifically Python, PowerShell, or bash.
Knowledgeable in ITIL concepts like Incident management, Problem management, change management, and continuous service improvement. Strong understanding of support - tickets, monitoring, processes, and metrics.
Troubleshoot difficult problems spanning multiple systems without SOPs.
Apply theoretical knowledge and troubleshooting techniques to provide solutions to our customer's needs
Assist root cause analysis of critical issues and problems.
Excellent written and verbal communication skills. Comfortable communicating in person and via phone/e-mail with peers, management, contractors, and vendors.
Ability to explain complex IT concepts in simple terms.
Ability to manage and drive high-priority projects independently with limited supervision.
Preferred Qualifications:-
3-5 years of experience in IT support.
Certification - Cisco CCNA, CCNP, MCSE or MCITP, Redhat or Linux+, A+, Juniper-JUNOS.
ITIL Certification.
Experience troubleshooting thin clients, Zebra Printers, and portable handheld terminals / Barcode scanners.
Experience in supporting switches, Wi-Fi, Routers & Firewall.
Ability to manage multiple customer requests simultaneously.
Ability to prioritize work based on department and production objectives.
Willingness to relocate as business needs arise for career advancement opportunities.
Knowledgeable in Inventory management / Asset management tools and processes.
Experience in supporting Apple Mac systems, macOS, and Linux systems.
