IT Support Engineers Jobs in Jaipur - Loginradius
Job Description
Take ownership of customer issues reported and see problems through to resolution
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Document knowledge in the form of knowledge base tech notes and articles
B.Tech/BCA or equivalent ( CS / IT Only)
Proven working experience in enterprise technical support or as a technical engineer
Good and strong knowledge with Programming Languages.
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills
Willing to work in night shift and weekend
Job Particulars
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