IT Support Engineers Job in Crux Consulting Services at Tambaram, Chennai

IT Support Engineer (L1/L2)
Job Location: ChennaiWork Mode: Work From Office (WFO)Work Timings: 12:00 AM – 8:00 AM IST / 8:00 AM – 4:00 PM ISTSalary: ₹15,000 per monthAccommodation Support: ₹5,000 per month
Job Overview
We are looking for an IT Support Engineer (L1/L2) to join our team in Chennai. The role involves providing technical support to customers/users, troubleshooting IT-related issues, and assisting with day-to-day technical operations.
The position also involves exposure to inside sales, lead generation, Go-To-Market (GTM), and business development activities, providing candidates with an opportunity to develop both technical and customer-facing skills.
Key Responsibilities
• Provide L1/L2 technical support to users and customers.• Troubleshoot and resolve hardware, software, system, and basic network-related issues.• Identify, diagnose, and resolve technical problems within defined timelines.• Respond to customer/user queries and provide appropriate technical assistance.• Maintain proper records of technical issues, resolutions, and follow-ups.• Escalate complex technical issues to the appropriate team when required.• Assist with customer communication and support activities.• Support inside sales and lead generation activities.• Assist in customer outreach and follow-up activities.• Participate in Go-To-Market (GTM) initiatives.• Support business development activities and customer engagement.• Coordinate with internal teams to ensure timely resolution of customer requirements.
Required Skills
• Basic understanding of IT support and troubleshooting.• Good knowledge of computer hardware, software, and operating systems.• Basic understanding of networking concepts is an advantage.• Good verbal and written communication skills.• Strong problem-solving and customer-handling skills.• Ability to work independently as well as part of a team.• Willingness to work in rotational shifts.• Willingness to work from the office in Chennai.• Interest in learning both technical support and business development activities.
Qualification
• Any Bachelor's degree / Diploma in Computer Science, Information Technology, or a related field.• Freshers and candidates with relevant IT support experience may apply.
Employment Details
Work Mode: Work From OfficeLocation: ChennaiShift: 12:00 AM – 8:00 AM IST / 8:00 AM – 4:00 PM ISTSalary: ₹15,000/monthAccommodation Support: ₹5,000/monthProbation: 6 monthsPerformance Review: Every 6 months after successful completion of the probation periodSalary Revision: Based on performance during the review period
Why Join Us?
• Opportunity to build hands-on experience in IT Support.• Exposure to customer support and business development.• Opportunity to develop both technical and communication skills.• Accommodation support provided.• Performance-based career growth and salary revision.
Interested candidates can apply with their updated resume.

More information about this IT Support Engineers Job

Please go through the below FAQs to get all answers related to the given IT Support Engineers job

1. What are the job requirements to apply for this IT Support Engineers job position?
   
   • Ans: A candidate must have a minimum of 0 to 1 year experience as an IT Support Engineers


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, CA, CS, MSc
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This IT Support Engineers is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the IT Support Engineers position?
   
   • Ans: There are immediate 1 job openings for IT Support Engineers in our Organisation.