IT Support Executive Jobs in Vadodara - WEB MEDIA EXPERTS

IT Support Executive
WEB MEDIA EXPERTS
Vadodara(Vadodara-Others)
0 Years
7000 - 10000 Monthly
WEB MEDIA EXPERTS
Last Date 24 Nov 2021
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WEB MEDIA EXPERTS - Job Details

Date of posting: 25 Sep 21

Responsibilities :


• Research and identify solutions to software and hardware issues

• Diagnose and troubleshoot technical issues, including account setup and

network configuration

• Ask customers targeted questions to quickly understand the root of the

problem

• Track computer system issues through to resolution, within agreed time

limits

• Talk clients through a series of actions, either via phone, email or chat, until

they’ve solved a technical issue

• Properly escalate unresolved issues to appropriate internal teams (e.g.

software developers)

• Provide prompt and accurate feedback to customers

• Refer to internal database or external resources to provide accurate tech

solutions

• Ensure all issues are properly logged

• Prioritize and manage several open issues at one time

• Follow up with clients to ensure their IT systems are fully functional after

troubleshooting

• Prepare accurate and timely reports

• Document technical knowledge in the form of notes and manuals

• Maintain jovial relationships with clients

Job Summary

Job Type : Full Time
Job Category : IT/Software
Hiring Process : Face to Face Interview
Who can apply : Freshers
State : Gujarat
Country : India

About WEB MEDIA EXPERTS

WebMediaExperts is a global IT solutions with over 11 years experience and about 40 employees. We provide full-cycle services in the areas of software development, web -based enterprise solutions, web application and portal development. Combining our solid business domain experience, technical expertise, profound knowledge of latest industry trends and quality-driven delivery model we offer progressive end-to-end web solutions.

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WEB MEDIA EXPERTS recruiting IT Support Executive candidates nearby Vadodara(Vadodara-Others).WEB MEDIA EXPERTS vacancies for IT Support Executive is recruited through Written-test, Face to Face Interview etc.
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