
IT Support
Job Description
Handled escalated desktop and network issues with expert troubleshooting.
ï· Coordinated with L2 and vendor teams for hardware replacement and
configuration.
ï· Installed and configured Windows 10, 11, and Windows Server 2019.
ï· Supported VPN client configuration and remote users.
ï· Managed Active Directory, DNS, DHCP, and group policies.
ï· Configured Outlook (IMAP/POP), MS Office 365 (Teams, OneDrive).
ï· Provided MacBook setup and software installation, including static IP configuration.
ï· Maintained IT asset inventory and managed high-priority incidents.
ï· Deployed WDS, software, and supported ADS setup.
ï· Configured laptops and desktops for new users and performed data backups.
ï· Provided desktop and infrastructure support including OS installation and patching.
ï· Handled network connectivity issues and IT support ticketing via ServiceNow.