Job Description
Designation: IT Support
Selected intern's day-to-day responsibilities include:
1. Diagnose and resolve basic technical issues
2. Be the first point of contact for customers seeking technical assistance over the phone, email, or chat
3. Perform remote troubleshooting through diagnostic techniques and pertinent questions
4. Determine the best solution based on the issue and details provided by customers
5. Walk the customer through the problem-solving process
Requirements:
1. Excellent communication skills (reading, writing, speaking)
2. Open to 24/7 work environment and rotational shifts
3. B.Tech/BCA/B.Sc./M.Tech/MCA/M.Sc degree
4. Good understanding of ITIL (Incident Management)
6. Good understanding of active directory (for ex:- password resets), software troubleshooting, etc.
1. Diagnose and resolve basic technical issues
2. Be the first point of contact for customers seeking technical assistance over the phone, email, or chat
3. Perform remote troubleshooting through diagnostic techniques and pertinent questions
4. Determine the best solution based on the issue and details provided by customers
5. Walk the customer through the problem-solving process
Requirements:
1. Excellent communication skills (reading, writing, speaking)
2. Open to 24/7 work environment and rotational shifts
3. B.Tech/BCA/B.Sc./M.Tech/MCA/M.Sc degree
4. Good understanding of ITIL (Incident Management)
6. Good understanding of active directory (for ex:- password resets), software troubleshooting, etc.
Who can apply
Only those candidates can apply who:
are available for full time (in-office) internship
are from or open to relocate to Hyderabad and neighboring cities
have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Perks
Number of openings
4
Certificate: Will be provided at the end of the Internship
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1863726
Job Category Tech Support
Locality Address
State Telangana
Country India
About Company
Accolite is an innovative, design-thinking software company that guarantees seamless digital experiences with maximum results. Backed by the best technical minds in the industry and only the best cutting-edge technology, we strive to help our clients overcome their digital challenges and achieve their goals.
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