IT Service Desk Job in Cognizant Technology Solutions India Pvt Ltd at Chennai
FEATURED JOBIT Service Desk
organization.
Job Description
Job Summary
We are seeking a proactive and customer-focused IT Service Desk professional to provide technical support to end users, troubleshoot hardware/software issues, and ensure smooth IT operations across the organization. The candidate will act as the first point of contact for IT-related incidents and service requests.
Key Responsibilities
Provide Level 1 / Level 2 technical support to users via phone, email, chat, or ticketing system
Diagnose and resolve hardware, software, network, printer, and system issues
Log, track, prioritize, and close tickets within SLA timelines
Install, configure, and maintain desktops, laptops, operating systems, and applications
Support Microsoft Windows, Office 365, Outlook, VPN, and remote access tools
Escalate unresolved issues to appropriate teams
Maintain IT asset inventory and documentation
Assist users with password resets, account management, and access permissions
Support onboarding/offboarding activities for employees
Ensure compliance with IT security policies and standards
Coordinate with infrastructure, networking, and application teams when required
Required Skills
Strong troubleshooting and problem-solving skills
Good knowledge of Windows OS and desktop support
Familiarity with Active Directory and Office 365
Understanding of networking basics (LAN/WAN, DNS, DHCP, VPN)
Experience with ticketing tools such as ServiceNow, Jira, or Zendesk
Excellent communication and customer service skills
Ability to work in shifts and handle multiple incidents simultaneously
Preferred Qualifications
Bachelor’s degree in Computer Science, IT, or related field
1–3 years of experience in IT support or service desk
Certifications preferred:
ITIL Foundation
CompTIA A+
Microsoft Certifications
