IT Service Desk Analyst Job in RENAULT NISSAN TECHNOLOGY & BUSINESS CENTRE INDIA PRIVATE LIMITED at Chennai
FEATURED JOBIT Service Desk Analyst
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Job Description
IT Service Desk Analyst – Renault
Job Title: IT Service Desk Analyst
Location: Renault
Experience: 1–4 Years
Employment Type: Full-Time
Job Summary
Renault is looking for an IT Service Desk Analyst to provide first-level technical support to end users and ensure smooth IT operations. The candidate will be responsible for troubleshooting hardware, software, network, and application-related issues while delivering excellent customer service and maintaining service-level agreements (SLAs).
Key Responsibilities
Act as the first point of contact for IT-related incidents and service requests.
Provide support through phone, email, chat, and ticketing systems.
Troubleshoot hardware, software, operating system, and network issues.
Log, track, and update incidents in the IT service management tool.
Escalate unresolved issues to Level 2/Level 3 support teams.
Install, configure, and support desktops, laptops, printers, and software applications.
Manage user accounts, password resets, and access requests.
Ensure timely resolution of tickets as per defined SLAs.
Maintain accurate documentation and knowledge base articles.
Deliver high-quality customer support and user satisfaction.
Required Skills
Knowledge of Windows OS, Microsoft Office 365, Outlook, and Active Directory.
Experience with ticketing tools such as ServiceNow, Remedy, or Jira.
Understanding of networking concepts, VPN, and remote desktop support.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work in rotational shifts and a fast-paced environment
