IT Support - Other Jobs Opening in Cognizant Technology Solutions India Pvt Ltd at Tamil Nadu
FEATURED JOBIT Service desk
organization.
3 to 8 Years 
5000 - 500000 Monthly 
Chennai, Coimbatore, Cuddalore, Erode, Hosur, Madurai, Nagercoil, Ooty, Salem, Thanjavur, Tirunelveli, Tiruchirapalli, Tuticorin, Vellore, Tiruvottiyur, Ambattur, Avadi, Krishnagiri, kanchipuram, Theni, Tamil Nadu, Sivakasi, Tiruppur, Dharmapuri, Dindigul, Karur, Virudhunagar, Nagapattinam, Namakkal, Perambalur, Pudukkottai, Ramanathapuram, Sivaganga, Thiruvarur, Villupuram, Chengalpattu, Thiruvallur, The Nilgiris, Mayiladuthurai, Ariyalur, Kallakurichi, Tiruvannamalai, Tirupathur, Ranipet, Kanniyakumari, Tenkasi 
Job Description
ob Title:
IT Service Desk Executive / IT Support Engineer
Job Summary:
We are looking for an IT Service Desk professional to provide technical support and assistance to end users. The candidate will be responsible for handling IT-related issues, troubleshooting hardware/software problems, and ensuring smooth day-to-day IT operations.
Key Responsibilities:
Provide Level 1 technical support for hardware, software, and network issues.
Respond to user queries through calls, emails, and ticketing tools.
Troubleshoot desktops, laptops, printers, and basic network connectivity issues.
Install, configure, and maintain operating systems and software applications.
Create, track, and resolve incident/service tickets within SLA timelines.
Escalate unresolved issues to higher-level support teams.
Support user account management activities such as password resets and access requests.
Maintain IT asset inventory and documentation.
Assist users with VPN, Outlook, MS Office, and remote access issues.
Ensure timely communication and follow-up with end users.
Required Skills:
Knowledge of Windows OS, MS Office, Outlook, and basic networking.
Understanding of ticketing tools like ServiceNow, Jira, or Remedy.
Basic knowledge of Active Directory and remote desktop support.
Good troubleshooting and analytical skills.
Strong verbal and written communication skills.
Ability to work in rotational shifts if required.
