IT system Admin Jobs in Hyderabad - Colruyt india pvt ltd

ROLES AND RESPONSIBILITIES :

• With respect to the operational management of desktop/laptop environment (2nd line support): 
  
• You will be on weekly support during business hours (=Ombuds as per Colruyt terminology) on as per the team roaster through the year.
  
• You will record in details of all your actions using the incident management tool and methodology.
• You will actively take part in the desktop/laptop support operations and report on your tasks/activities.
  
• You are responsible for the software installation & troubleshooting (Local & Remote environment) of desktops & laptops
  
• Identify, and apply when necessary, the best practices Good to have fair knowledge in the following areas: Not limited but including:
  
• Provide level 2 technical support for all Windows based (Win7/Win10) client machines
  
• Deployment of software using SCCM.
• Troubleshoot various pc/software/application related incidents, perform root cause analysis & provide permanent solutions
  
• Coordinate with other technical teams for incident resolution
  
• Create solutions and publish them to the Internal Knowledge base
  
• Handle service requests pertaining to software installation and new pc/laptop requirement
  
• Take part in bulk roll outs across organization.
• Create new virtual pc's using vmWare vSphere 6.x.
  
• Create, Update & manage hardware inventory using in-house developed tools
  
• Ensure to create/update necessary procedural documentation (Technical/Functional) as and when required
  
• Knowledge of hardware, networking & patch management
  
• Knowledge of ITIL framework (Optional)
  

• A professional and a strong believer in people and organizational values, viz. respect towards individuals, team work, readiness to serve, bearing a cost/benefit mind set (as if you are spending your own money), efficiency with simplicity, open communication while respecting privacy/confidentiality.
  
• Capability to work in a complex environment with lots of challenges and flexibility to changing environments.
  
• Good communication skills (send/receive, verbal/non-verbal/written, timings, anticipating impacts, …) in English.
  
• A self-driven individual who can think ahead takes proactive approach, quick learner and having a strong sense of ownership.
  
• Be social and build easily professional relationships with people of all levels
  
• Customer friendly yet be assertive (e.g. critical in non-standard requests)
  
• Proficient in creating and maintaining data in Microsoft Word and Excel