ITIL Consultant Jobs - Hyderabad,Bangalore,Pune - Tech Mahindra
ITIL Consultant
Job Description
Job location - Hyderabad.
Job Description:ITIL Process operations consultant will perform the ITIL specific activities for the large managed services engagement. Person should work as co ordinator such as Incident/ Problem / Change / Release or similar roles Apart from executing process operations work, this role requires Identification of continual improvement and drive those improvements
Knowledge Requirement:
Demonstrates knowledge and experience in the following areas• ITIL Process based on Version 3• Service Level Reporting• Strong expertise in Service Operations and Service transition• Process documentation• Driving service improvements• Detailed documentation of ITIL process, the process document should consists of inputs / outputs, process dependencies, RACI Metrics, detailed process steps, KRA, metrics • Prepare training material and conduct training• Perform ITIL process based audits• Advice tools team to configure ITIL process• Drive Continual Service Improvements'
Job Particulars
About Company
Tech Mahindra Limited is an Indianmultinational provider of information technology (IT), networking technologysolutions and Business Process Outsourcing(BPO) to the telecommunications industry. It is a specialist in digital transformation, consulting and business re-engineering solutions. Anand Mahindra is the founder of Tech Mahindra, which is headquartered atPune, India.
Part of the Mahindra Group, Tech Mahindra is a US$3.68 billion company with 105,000+ professionals across 51 countries.It provides services to 788 global customers including Fortune 500 companies. It is also one of the Fab 50 companies in Asia, a list compiled by Forbes. Tech Mahindra was ranked #5 in India's software services (IT) firms and overall #111 in Fortune India 500list for 2012.Tech Mahindra, on 25 June 2013, announced the completion of a merger with Mahindra Satyam.
Tech Mahindra has operations in more than 51 countries with 40 sales offices and 72 delivery centres. Assessed at SEI CMMi Level 5, it has more than 800 active clients as of 2016.
