Job Opening For " Technical Support Specialist" @ Globaldata- Hyd Jobs in Hyderabad

Technical Support Specialist

GlobalData

3+ Years

550000 - 650000 Yearly

Expired

Posted: 15 Jun 20

Job Description

Hello,

Urgent job opening for 'Technical Support Specialist' position @ GlobalData-Hyderabad.
Job Description:-

Minimum 4 - 6 years' experience with strong communication skill.
Candidate must have exp. In overseas client facing support for at least two years, US/UK/APAC support preferred.
Telephonic L1/L2 support, LAN & WAN troubleshooting, software & driver installation, Network printer installation, backup & recovery, VPN configuration & troubleshooting.
Resolving start up and login problems, Desktop performance and optimization, resolving browser and internet connection, Wi-Fi issues, troubleshooting DNS & DHCP issues, Shared & NTFS Permissions management.
Configuration and troubleshooting outlook, managing and troubleshooting email and security related issues, phishing, spam, whaling, malware, etc.
Manage and troubleshoot windows server and client operating systems and related software applications.
Software & Hardware installation, maintenance, up gradation and troubleshooting of Windows 10/7, windows server 2012/19, MS SQL Server 2012/17, Visual Studio 2017/19.
Manage, monitor and troubleshoot Microsoft Windows 2012/2019 servers in domain environment.
Knowledge and understanding of ADS, GPO, DNS, DHCP, SSCM, Networking concept and system security issues is must.
Understanding of TCP/IP protocol, IP addressing, networking & VLAN concept and cabling, troubleshooting IP/cloud telephony.
Excellent troubleshooting skill with ability to support and troubleshoot elevated queries independently.
Knowledge of SCCM, Intune, Office 365 stack and security is desirable
Hands on experience in AV and related end point product, Knowledge of EDR, Cylance, Cybereason, exposure to DLP and data security desirable.
Good communication skills with ability to communicate effectively technical and non - technical issues with colleagues at all levels within and outside organization.
Experience in writing knowledge base (KB) article for basic troubleshooting
Familiarity & working knowledge of excel and business analytics capability.

Desired Candidate Profile

Candidates working with overseas telephonic and remote L2/L2 support with ability to work with minimum supervision.
Excellent troubleshooting skill and ability to manage technical queries independently.
Diagnose and troubleshoot software, hardware and networking issues remotely, proficient in remote management and help desk support, email and security related issues.

Responsible for routine LAN & WAN administration, maintenance, troubleshooting identifying risks and issues.
Knowledge of EDR, AV and security issues, patch management.
Monitor network services, check logs and audit management.
Responsible for monitoring performance and conformance to standards, work ethics, company policies and professional conduct.