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Job Opening For " Technical Support Specialist" @ Globaldata- Hyd Jobs in Hyderabad - GlobalData

CW
Technical Support Specialist
GlobalData
Any Graduate
3+ yrs
550000 - 650000 Yearly
GlobalData
Last Date 30 Jun 2020
This Job is Expired

GlobalData - Job Details

Date of posting: 15 Jun 20
Hello,

Urgent job opening for 'Technical Support Specialist' position @ GlobalData-Hyderabad.
Job Description:-

  • Minimum 4 - 6 years' experience with strong communication skill.
  • Candidate must have exp. In overseas client facing support for at least two years, US/UK/APAC support preferred.
  • Telephonic L1/L2 support, LAN & WAN troubleshooting, software & driver installation, Network printer installation, backup & recovery, VPN configuration & troubleshooting.
  • Resolving start up and login problems, Desktop performance and optimization, resolving browser and internet connection, Wi-Fi issues, troubleshooting DNS & DHCP issues, Shared & NTFS Permissions management.
  • Configuration and troubleshooting outlook, managing and troubleshooting email and security related issues, phishing, spam, whaling, malware, etc.
  • Manage and troubleshoot windows server and client operating systems and related software applications.
  • Software & Hardware installation, maintenance, up gradation and troubleshooting of Windows 10/7, windows server 2012/19, MS SQL Server 2012/17, Visual Studio 2017/19.
  • Manage, monitor and troubleshoot Microsoft Windows 2012/2019 servers in domain environment.
  • Knowledge and understanding of ADS, GPO, DNS, DHCP, SSCM, Networking concept and system security issues is must.
  • Understanding of TCP/IP protocol, IP addressing, networking & VLAN concept and cabling, troubleshooting IP/cloud telephony.
  • Excellent troubleshooting skill with ability to support and troubleshoot elevated queries independently.
  • Knowledge of SCCM, Intune, Office 365 stack and security is desirable
  • Hands on experience in AV and related end point product, Knowledge of EDR, Cylance, Cybereason, exposure to DLP and data security desirable.
  • Good communication skills with ability to communicate effectively technical and non - technical issues with colleagues at all levels within and outside organization.
  • Experience in writing knowledge base (KB) article for basic troubleshooting
  • Familiarity & working knowledge of excel and business analytics capability.

Desired Candidate Profile

  • Candidates working with overseas telephonic and remote L2/L2 support with ability to work with minimum supervision.
  • Excellent troubleshooting skill and ability to manage technical queries independently.
  • Diagnose and troubleshoot software, hardware and networking issues remotely, proficient in remote management and help desk support, email and security related issues.
  • Responsible for routine LAN & WAN administration, maintenance, troubleshooting identifying risks and issues.
  • Knowledge of EDR, AV and security issues, patch management.
  • Monitor network services, check logs and audit management.
  • Responsible for monitoring performance and conformance to standards, work ethics, company policies and professional conduct.

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (3+ yrs)

About GlobalData

GlobalData
This Job is Expired
Analyst
Any Graduate, Other Course
Technical Analyst
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com...

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