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Junior Customer Care Agent Jobs in Chennai - KONE

Last Date 27 Aug 2020
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KONE - Job Details

Date of posting: 30 Jun 20
The KC3 agent is the main entry point for customer requests related to unplanned maintenance services, 24 hours / 7 days.

He/ She is responsible of all activities between logging the customer requests, find an available technician, dispatching the call, to call acceptance from the maintenance technician.

He/ She is also trained to identify and manage all critical safety situations, preventing fatalities.

The KC3 agent is using dedicated KONE application software that give him a perfect up to date information about job status, equipment, contracts, technician organisation and scheduling in the country, equipment history, contract information.

You will be part of our Captive India Shared Service Centre & you will work from Chennai

Key Activities
  • Accountable to welcome customers and users, according to KONE processes and standard instruction, identify and classify their requests and provide adequate answer. Incoming requests comes from telephone, fax, e-mail, eOptimumTM or KRMS
  • Accountable to insure call dispatching until it is accepted by a technician. Dispatching methods could be phone, SMS, KFM or paging. This includes specific tasks like management of callouts on hold, unreachables.
  • Accountable to support the Supervisors in maintaining the Fitter scheduling
  • Accountable to support the supervisors in following up open callouts and make sure that technicians backreports open jobs. Specific reports on open jobs are available on Supervisor reports
  • Accountable to make the contact as easy as possible for the customer and provide adequate information.
  • Accountable to identify safety situations, and manage them by giving the adequate safety instructions as described in the global safety procedures. He / She shows empathy, aware about customer feeling in such situation and provides adequate safety advice to calm the passenger.
  • Accountable to follow the KONE processes by showing responsiveness, responsibility, and quick spirit.
  • Accountable to gather sales lead notification and forward to relevant department
  • Accountable to immediately connect the customer to the right person in the KONE organization, in case of any request not related to unplanned maintenance. If the KONE responsible person is not found, the agent is accountable to pass him the message of the customer, and to ensure he will contact the customer back.

We Expect You Have
  • Solid communication skills (written + spoken) in English & Hindi required in the customer centre
  • Previous work experience in customer service (inbound & Outbond calls) is an asset
  • Awareness and communication skills in other Indian Language is also an asset
  • Graduation / Diploma is mandatory
  • Willingness to work in Shifts if required

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Job Summary

Job Type : Full Time
Job Role : BPO / Telecaller
Job Category : Diploma,BPO
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About KONE

KONE
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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KONE recruiting Junior Customer Care Agent Experienced(0 to 3 Years) candidates candidates nearby Chennai.KONE vacancies for Junior Customer Care Agent is recruited through Written-test, Face to Face Interview etc.
KONE Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in BPO / Telecaller job field. The candidates nearby Chennai can apply for Junior Customer Care Agent position in KONE. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the KONE recruitment, candidates are mostly chosen for the department of BPO / Telecaller . To learn more about the current jobs and other details, it is better to go through official site of KONE and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of KONE and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in KONE and near your city and get a secured career.