Junior Engineer Job in Leading IT Company at Bangalore

 PRIMARY ROLES AND RESPONSIBILITIES:

· Maintaining login inventories of the project.

· Sending new login to clients and follow-up.

· Resetting passwords and working on getting access requests.

· Deactivating user logins whenever the user is moved out of Omega or a different process.

· Ensure smooth operation of the Project on a day-to-day basis.

· Assigned the tasks of screening, diagnosing, and referring external and internal inquiries and work-related requests.

· Accept requests for assistance or problem reports from operation teams.

· Obtain necessary information from users to adequately describe it on the problem chart.

· Require to work on tickets and accordingly update the resolution.

· All emails related to operations should be addressed and replied to on the same day immediately.

· Maintain floor discipline and PHI needs to be secured.

SKILLSETS:

· Good Communication & Interpersonal skills.

· Employees should have a good command of English and email etiquette.

· Need to have knowledge of MS-Excel.

· Should be willing to work in rotational / nights shifts & weekends (Saturday & Sunday) based on requirement and process necessities.