Key Account Manager Ops Jobs Opening in Onpoint logistics india pvt ltd at Jasola, Delhi
Job Description
Job Title: Key Account Manager / CRM
Location: Delhi
Company: Onpoint Logistics India Pvt. Ltd.
Onpoint Logistics is a fast-growing logistics and supply chain solutions company, committed to delivering reliable, efficient, and customer-focused services. We specialize in providing seamless logistics solutions that drive customer satisfaction and long-term partnerships.
Role OverviewWe are looking for a dynamic Key Account Manager (KAM) / Customer Relationship Manager (CRM) to manage key client relationships, ensure excellent service delivery, and act as the bridge between customers and internal teams. This role is critical for client retention, revenue growth, and smooth coordination across stakeholders.
Key Responsibilities-
Build and maintain strong, long-lasting client relationships.
-
Act as the single point of contact for assigned key accounts.
-
Understand client needs and provide customized logistics solutions.
-
Coordinate with internal operations, vendors, and partners to ensure seamless service delivery.
-
Handle escalations and resolve client issues promptly.
-
Monitor service quality and prepare MIS/reports on client performance and satisfaction.
-
Identify opportunities to upsell or cross-sell logistics services.
-
Negotiate contracts and agreements to maximize profitability and client satisfaction.
-
Regularly meet clients to review performance and discuss improvement areas.
-
Stay updated with industry trends and competitor activities.
-
Graduate / MBA (preferred in Supply Chain, Logistics, or Business Management).
-
3–6 years of experience in Key Account Management / CRM, preferably in logistics, supply chain, or related industry.
-
Strong communication, negotiation, and interpersonal skills.
-
Ability to multitask, prioritize, and work under pressure.
-
Analytical mindset with experience in preparing MIS/reports.
-
Problem-solving attitude and customer-first approach.
-
Proficiency in MS Office (Excel, PowerPoint, Word).
-
Competitive salary and performance incentives.
-
Opportunity to grow in a fast-scaling logistics organization.
-
Exposure to diverse clients and industries.
-
Collaborative work culture with focus on learning and growth.
More information about this key account manager ops Job
Please go through the below FAQs to get all answers related to the given key account manager ops job
- What are the job requirements to apply for this key account manager ops job position?
- Ans: A candidate must have a minimum of 06 Months to 3+ year experience as an key account manager ops
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This key account manager ops is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the key account manager ops position?
- Ans: There are immediate 1 job openings for key account manager ops in our Organisation.
Job Particulars
About Company
Job Title: Key Account Manager / CRM
Location: [Insert Location]
Company: Onpoint Logistics India Pvt. Ltd.
Onpoint Logistics is a fast-growing logistics and supply chain solutions company, committed to delivering reliable, efficient, and customer-focused services. We specialize in providing seamless logistics solutions that drive customer satisfaction and long-term partnerships.
Role OverviewWe are looking for a dynamic Key Account Manager (KAM) / Customer Relationship Manager (CRM) to manage key client relationships, ensure excellent service delivery, and act as the bridge between customers and internal teams. This role is critical for client retention, revenue growth, and smooth coordination across stakeholders.
Key Responsibilities-
Build and maintain strong, long-lasting client relationships.
-
Act as the single point of contact for assigned key accounts.
-
Understand client needs and provide customized logistics solutions.
-
Coordinate with internal operations, vendors, and partners to ensure seamless service delivery.
-
Handle escalations and resolve client issues promptly.
-
Monitor service quality and prepare MIS/reports on client performance and satisfaction.
-
Identify opportunities to upsell or cross-sell logistics services.
-
Negotiate contracts and agreements to maximize profitability and client satisfaction.
-
Regularly meet clients to review performance and discuss improvement areas.
-
Stay updated with industry trends and competitor activities.
-
Graduate / MBA (preferred in Supply Chain, Logistics, or Business Management).
-
3–6 years of experience in Key Account Management / CRM, preferably in logistics, supply chain, or related industry.
-
Strong communication, negotiation, and interpersonal skills.
-
Ability to multitask, prioritize, and work under pressure.
-
Analytical mindset with experience in preparing MIS/reports.
-
Problem-solving attitude and customer-first approach.
-
Proficiency in MS Office (Excel, PowerPoint, Word).
-
Competitive salary and performance incentives.
-
Opportunity to grow in a fast-scaling logistics organization.
-
Exposure to diverse clients and industries.
-
Collaborative work culture with focus on learning and growth.
