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L1 Global Technical Support Executive Jobs in Bangalore - Artech Infosystems Pvt. Ltd.

L1 Global Technical Support Executive

Artech Infosystems Pvt. Ltd.
experience-icon 0 Years
salary-icon Not disclosed
Expired

Posted: 05 Apr 18

Job Description

Artech is hiring for HP (Hewlett Packard) 

Designation: L1 Global Technical Support Executive (Voice Process/ Non Voice)    

Job Description:
  • Resolving technical issues (hardware and OS) from incoming internal or external businesses and end user's contacts and proactive notification system
  • Providing excellent customer service support to Global customers during every single interaction
  • Assisting end users to avoid or reduce problem occurrences
  • Adding case resolution to Knowledge Management System 
  • Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).  
Interview Process: 
  • Group Discussion
  • Voice and Accent round
  • Face to Face round with client  
Eligibility Criteria: Willing to work on rotational shifts  

Skill Set: 
  • Voice Process
  • Good Knowledge on Hardware and OS Skills
  • English and Communication Skill Is Mandatory
  • Customer relationship management
  • Should be able to interact with global customers
  • Ready to accept Inbound and Out bound process
  • Excellent communication mandatory
  • Highly Aggressive  
Process: Once the candidates clears the interview rounds, will have to attend the training for 1 month (Free Training). Post completion of training candidates will be deployed to HP (Hewlett Packard).

Salary: 2.16 Lakhs P.A (2, 16,000) + Shift allowance and Incentives  

Payroll: Artech Info systems-Contract to Hire  

Work Location: Bengaluru /Bangalore 

Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id405163
Locality Address
Country India

About Company

Artech provides the most innovative, efficient and cost-effective workforce solutions in today's marketplace. Artech leverages its mature, quality-certified processes to provide a variety of standard and customized solutions and programs to help clients optimize their supply chain and increase time to market of their workforce requirements, hence, accelerate project progress.
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