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L1 Global Technical Support Executive Jobs in Bangalore - Artech Infosystems Pvt. Ltd.

L1 Global Technical Support Executive

Artech Infosystems Pvt. Ltd.
salary-icon Not disclosed
Expired

Posted: 12 Nov 18

Job Description

Job Role: L1 Global Technical Support Executive/ L1 Domestic Technical Support Executive

Domain: IT Hardware and Technical Support, Voice Process

Shift: Rotational Shifts

Company: HP (Hewlett Packard)

Applicable Qualification:
  • No Percentage Criteria, even backlogs candidates can also apply
Job Description:
  • Resolving technical issues (hardware and OS) from incoming internal or external businesses and end user's contacts and proactive notification system
  • Providing excellent customer service support to Global customers during every single interaction 
  • Assisting end users to avoid or reduce problem occurrences
  • Adding case resolution to Knowledge Management System
  • Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
Skills: 
  • Interaction with Global Customers, Should Have Understanding Skills of International Customers**
  • Voice Process, English/Hindi Communication skill is mandatory** 
  • Good Knowledge on Hardware and OS Skills* 
  • Customer relationship management, Should be able to interact with global customers, Ready to accept Inbound and out bound process
Interview Process: 3 Rounds 
  • Group Discussion
  • Voice and Accent round
  • Face to Face round with client
Training Process:
  • Candidate has to Under Go Training for 30-45 days. (No registration charges).
  • Training will be provided on Technical Skill and Communication Skill.
  • Training will be provided Under Professional Trainers.
  • Post Successful of Training Candidates will be deployed in HP. (Hewlett Packard) 
Number of Position: Multiple

Work location: Bengaluru/ Bangalore 

Pay roll: Artech- Contract to hire position

Required Experience: 0 to 3 years

Salary: 2.23 Lakhs P.A (2,23,000) 

Other benefits: Shift Allowances + Cab Facilities + Incentives

Job Particulars

Education BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id508636
Locality Address
Country India

About Company

Artech provides the most innovative, efficient and cost-effective workforce solutions in today's marketplace. Artech leverages its mature, quality-certified processes to provide a variety of standard and customized solutions and programs to help clients optimize their supply chain and increase time to market of their workforce requirements, hence, accelerate project progress.
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