L1 - Service Desk Jobs Opening in Zones Corporate India Pvt Ltd at Sarjapur Road, Bangalore
Job Description
What you’ll do as the (L1 - Service Desk):
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Experience troubleshooting and configuring desktop hardware and associated peripherals.
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
- Experience working in a fast-paced environment.
- Strong customer service experience.
- Excellent communication skills is must.
- Ability to multitask well.
- Real time Ticket creation and documentation.
- Ability to perform tasks within SLA’s.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
- Walk the customer through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures & KB articles.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues faster.
- 24/7 rotational shift.
What you will bring to the team:
- Experience – 0- 0.6 months in IT Support
- Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech,
- MCA, Msc (Computer)
- Reporting – Team Lead
Zones offers a comprehensive Benefits
package.
While we’re committed to providing top-tier solutions, we are just as
committed to supporting our own teams. We offer a competitive compensation
package where our employees are rewarded based on their performance and
recognized for the value they bring to our business. Our employees enjoy a
variety of comprehensive benefits, including Medical Insurance Coverage, Group
Term Life and Personal Accident Cover to handle the uncertainties of
life and a flexible leave policy to balance their work life.
At Zones, work is more than a job – it's an exciting careers immersed
in an inventive, collaborative culture. If you’re interested in working on the
cutting edge of IT innovation, sales, engineering, operations, administration,
and more, Zones is the place for you!
More information about this L1 - Service Desk Job
Please go through the below FAQs to get all answers related to the given L1 - Service Desk job
- What are the job requirements to apply for this L1 - Service Desk job position?
- Ans: A candidate must have a minimum of fresher as an L1 - Service Desk
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This L1 - Service Desk is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the L1 - Service Desk position?
- Ans: There are immediate 1 job openings for L1 - Service Desk in our Organisation.
Job Particulars
About Company
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Bangalore 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
0 to 1 Years
Salary not disclosed
M.Com, MA, MBA/PGDM, ME/M.Tech
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BCA, BE/B.Tech
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
