L1 Support Engineer Jobs Opening in Client of Freshersworld at Nalbari
.jpg){kind=logo}
Job Description
L1 Support Engineer
- Provide support to internal / external customers while adhering to the set SLA parameters.
- Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
- Perform initial troubleshooting, do analysis, test service flows to resolve customerâs concerns
- Collaborate / coordinate with backend teams in identifying / resolving customer issues.
- Capture and document all queries / concerns via the ticketing tool / email/ calls.
- Responding to customers via various communication channels and to provide timely revert / updates / notifications.
- Share periodic updates and feed backs on regular basis.
- Maintain regular tracker(s) and publish reports to all stakeholders.
- Ensure 100% adherence to teamâs and organizational processes.
- Time Management
- Ticket management
- Customer response and engagement
- Cross-functional communication and coordination
Job Particulars
Role engineer core non it
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2765455
Job Category Core Technical , BSc/BCA/BBM
Locality Address
State Assam
Country India
About Company
Client of Freshersworld
Similar Jobs
Mechanical Engineer jobs in Client Of Teamlease Service Ltd at Nalbari
Client Of Teamlease Service Ltd
Nalbari 
Freshers 
Salary not disclosed 
BE/B.Tech(Mechanical Engineering)
Posted: 7 days ago
Apply Now
Mechanical Engineer jobs in Client of Freshersworld at Nalbari
Client of Freshersworld
Nalbari
Freshers
Salary not disclosed
BE/B.Tech(Mechanical Engineering)
Posted: 17 days ago
Apply Now
Senior Lead Machine Learning Engineer jobs in A Client of Freshersworld at Nalbari
A Client of Freshersworld
Nalbari
3+ Years
Salary not disclosed
BE/B.Tech
Posted: 1 months ago
Apply Now
Mechanical Engineer jobs in Client of Freshersworld at Nalbari
Client of Freshersworld
Nalbari
Freshers
Salary not disclosed
BE/B.Tech(Mechanical Engineering)
Posted: 11 days ago
Apply Now
Mechanical Engineer jobs in Freshersworldcom at Nalbari
Freshersworldcom
Nalbari
Freshers
Salary not disclosed
BE/B.Tech(Mechanical Engineering)
Posted: 10 days ago
Apply Now
Jobs By Location
Gurgaon
Kolkata
Mumbai
Ahmedabad
Noida
Chennai
Bangalore
Delhi
Pune
Hyderabad
Others also searched for
Active Jobs By Type
View all
View less...
Active Jobs By Category
View all
View less
