L1 Support Engineer Jobs Opening in Client of Freshersworld at Parbhani
.jpg){kind=logo}
Job Description
L1 Support Engineer
- Provide support to internal / external customers while adhering to the set SLA parameters.
- Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
- Perform initial troubleshooting, do analysis, test service flows to resolve customerâs concerns
- Collaborate / coordinate with backend teams in identifying / resolving customerissues.
- Capture and document all queries / concerns via the ticketing tool / email/ calls.
- Responding to customers via various communication channels and to provide timely revert / updates / notifications.
- Share periodic updates and feedbacks on regular basis.
- Maintain regular tracker(s) and publish reports to all stakeholders.
- Ensure 100% adherence to teamâs and organizational processes.
- Time Management
- Ticket management
- Customer response and engagement
- Cross-functional communication and coordination
Job Particulars
Role engineer core non it
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2765446
Job Category Core Technical , BSc/BCA/BBM , Computer Operator , Recruitment
Locality Address
State Maharashtra
Country India
About Company
Client of Freshersworld
Similar Jobs
Mechanical Engineer jobs in A Client of Freshersworld at Parbhani
A Client of Freshersworld
Parbhani 
Freshers 
Salary not disclosed 
BE/B.Tech(Mechanical Engineering)
Posted: 4 days ago
Apply Now
System Engineer jobs in A Client of Freshersworld at Parbhani
A Client of Freshersworld
Parbhani
0.6 to 1 Years
Salary not disclosed
BE/B.Tech, BSc
Posted: 1 months ago
Apply Now
Mechanical Engineer jobs in Freshersworldcom at Parbhani
Freshersworldcom
Parbhani
Freshers
Salary not disclosed
BE/B.Tech(Mechanical Engineering)
Posted: 8 days ago
Apply Now
Associate Engineer jobs in A Client of Freshersworld at Parbhani
A Client of Freshersworld
Parbhani
3+ Years
Salary not disclosed
BE/B.Tech
Posted: 23 days ago
Apply Now
Tool Room Engineer jobs in Client of Freshersworld at Parbhani
Client of Freshersworld
Parbhani
Freshers
Salary not disclosed
Diploma
Posted: 1 months ago
Apply Now
Information Management Engineer jobs in A client of Freshersworl at Parbhani
A client of Freshersworl
Parbhani
Freshers
Salary not disclosed
ME/M.Tech
Posted: 27 days ago
Apply Now
Jobs By Location
Pune
Hyderabad
Mumbai
Gurgaon
Chennai
Delhi
Noida
Bangalore
Ahmedabad
Kolkata
Others also searched for
Active Jobs By Type
View all
View less...
Active Jobs By Category
View all
View less
