L1/L2 Support Engineer Jobs Opening in For a Client of TeamLease Digital at Gurugram
FEATURED JOBOperation engineer
organization.
Job Description
Key responsibilities:
· Monitor application health across FlowOne, NCOM and UIV: track dashboards, alerts, job queues and resource statuses.
· Execute existing use‑cases: initiate service orders and lifecycle operations (create, deploy, upgrade, scale, heal and terminate) using FlowOne and NCOM; verify that inventory updates in UIV reflect the actual network.
· Incident handling: diagnose failed automation tasks; capture logs and timestamps; classify whether the issue lies in FlowOne, NCOM, UIV or external platforms; raise tickets and provide evidence for escalation.
· Troubleshooting: analyse lifecycle logs, API calls and payloads; check package onboarding status; validate integrations among FlowOne, NCOM and UIV; re‑trigger operations where permitted.
· Coordinate with platform teams: when failures are caused by Kubernetes, OpenStack or
CNF/VNF runtime issues, gather evidence and hand over to platform owners.
· Maintain runbooks and SOPs: document standard operating procedures, known issues and resolution steps; update after root‑cause analyses.
· Support change and release activities: participate in controlled changes to existing use‑cases, such as package updates, configuration changes or integration adjustments; validate results after upgrades.
Required skills and experience:
· Operational experience with NFV/MANO concepts: understanding of network function lifecycle management, service descriptors and package onboarding.
· Hands‑on experience operating FlowOne, NCOM and UIV platforms or similar OSS automation systems.
· Ability to interpret logs and API responses, troubleshoot REST or SOAP calls and manage incidents following ITIL processes.
· Awareness of cloud platform basics (Kubernetes/OpenStack) to recognize external causes of automation failures; competent with Linux for log collection.
· Strong communication and teamwork skills; willingness to work in shift patterns for 24×7 coverage.
Desirable skills:
· Experience with other Nokia Digital Operations products (Orchestration Center, Assurance Center).
· Knowledge of TM Forum Open APIs and data models.
· Ability to script simple tools or parsers in Python or Bash.
· Telecom background in core networks or service provisioning.
