L1/L2 Support Engineer Jobs Opening in Praxair India Private Limited at Kolkata
FEATURED JOBL1/L2 Support Engineer
Job Description
Principal responsibilities
Case handling of L2 enterprise device support, engaging with end users to troubleshoot and resolve tickets
Self-assignment and prioritisation of L2 device support ticket queue
Action device support requests, engaging with end users to evaluate and resolve in the field wherever
possible. Engage local team to dispatch replacement hardware where required
Improvement of KB articles to improve L1 case handling, working proactively with ServiceDesk to reduce
escalation of repeat issues
Deployment of device patches via remote update methods, coordinating testing and phased rollouts
Monitor device compliance and plan update rollouts to ensure compliance is maintained
Track and action lost or offline device data. Follow-up with device owners to locate.
Installation of approved software
Support users with peripheral hardware, software and devices such as printers, audio equipment, cameras
and user peripherals.
Key interfaces in Regions
End users of user devices (predominantly Windows desktop & laptop devices)
Application development and support teams
Regional IT teams
Required key skills (functional/technical)
Experience supporting Enterprise Windows devices
Experience working with Windows in an enterprise environment, providing user support and diagnosing
common device, OS and application issues
Understanding of Mobile Telecommunications functions, including troubleshooting and management
Experience managing enterprise device environments through device management environments
Competency in using Excel for asset analysis and reporting
Required qualifications/experience
Making our world more productive
Experience or certification in Windows Client management
Experience or certification in enterprise management tools (SCCM preferred)
Experience or certification in IT Service Management (ITIL)
Required critical behaviours
Independent capability to prioritise assigned work
Proactive attitude, with a drive to improve process and drive efficiency
Empathetic approach to providing end user support to front-end staff
Detail oriented, able to ensure accuracy when executing tasks
Collaborative approach to working with remote teams, able to adopt modern workplace tools to ensure
productive support outcomes when working with teams across the globe.
Job Particulars
About Company
Kolkata 
Freshers 
Salary not disclosed 
Diploma 
