L2 Application Support Engineer

XtraNet Technologies Pvt Ltd

3+ Years

18000 - 37500 Monthly

Apply Now Please Wait...

Posted: 24 Apr 25

Job Description

We’re looking for a proactive L2 Application Support Engineer with 3+ years of experience, strong in SQL and PL/SQL, and skilled in system automation and optimization. Experience in the financial domain is a plus.

Key Responsibilities:

· Provide L2 support for business-critical applications, ensuring minimal downtime and optimal performance.

· Investigate, analyze, and resolve incidents and service requests raised by users or escalated from L1 support.

· Write and optimize complex SQL/PLSQL queries for issue resolution, reporting, and performance tuning.

· Automate repetitive support tasks and contribute to system optimization initiatives.

· Collaborate with development, QA, DevOps, and infrastructure teams for root cause analysis and permanent fixes.

· Monitor application health using various tools and respond to alerts proactively.

· Maintain detailed documentation on support procedures, issue resolutions, and known issues.

· Participate in deployment support, patch management, and environment maintenance.

· Work on service improvement plans to enhance stability, availability, and efficiency of supported systems.

Required Skills:

· Strong knowledge of SQL and PL/SQL for data investigation, debugging, and performance tuning.

· Good understanding of Linux/Unix systems, shell scripting is a plus.

· Experience with system automation and optimization techniques/tools.

· Familiarity with incident, change, and problem management processes (ITIL is a plus).

· Excellent communication and documentation skills.

· Strong analytical and troubleshooting abilities.

Nice to Have:

· Exposure to financial/banking domain or working with financial applications.

· Experience with monitoring tools (e.g., Nagios, Splunk, AppDynamics).

· Familiarity with ticketing tools like JIRA, ServiceNow, or Remedy.

· Basic understanding of APIs and web services.

More information about this L2 Application Support Engineer Job

Please go through the below FAQs to get all answers related to the given L2 Application Support Engineer job

What are the job requirements to apply for this L2 Application Support Engineer job position?
- Ans: A candidate must have a minimum of 3+ year experience as an L2 Application Support Engineer

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, BSc, CS
What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 37500 Monthly. The Salary will depend on the interview. This L2 Application Support Engineer is a Full Time in Mumbai.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This L2 Application Support Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the L2 Application Support Engineer position?
- Ans: There are immediate 1 job openings for L2 Application Support Engineer in our Organisation.