L2 Avaya Engineer Jobs in Bangalore - Megabyte IT Services
Job Description
- Deliver remote service and support to customers
- Work in shifts Interact with customers to provide response to inquiries, concerns, and requests
- Gather customer's information and determine the issue by technically evaluating and analyzing the symptoms
- Follow standard processes and procedures Identify and resolve engagement issues, independently to the extent possible, only escalating issues as appropriate.
- Accurately process and record call transactions using designated tracking software; Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates
- Prepare Knowledge base articles post issue resolution / Standard operating procedures for repeat activities.
Key Skills:
- Indepth Knowledge in supporting and handling AACC and CM .
- Troubleshooting and log file analysis Administration and Support of various flavors of AACC .
- Able to solve a wide range of basic to complex problems with general guidance
- Managing Escalations .
- Have good understanding of integrations with other adjuncts for these products
- Knowledge on Nortel & Avaya PBX.
Job Particulars
Role engineer core non it
Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id318539
Job Category Core Technical
Locality Address
State Karnataka
Country India
About Company
Mega Byte IT Services is globalized leading services provider in the field of IT and ITES such as Software Development and Support outsourcing, Professional website strategies development and maintenance, Mobile application development and product / service oriented support. Mega Byte driven by higher level protocols that delivering high performance and more utility in terms of cost and time and in-class unmatched quality.
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