L2 Desktop Support Engineer Job in Godrej Industries Limited at Mumbai

Key Responsibilities

• Provide Level 2 technical support for desktop, laptop, printer, and peripheral-related issues.

• Troubleshoot Windows 10/11 operating systems and application-related problems.

• Install, configure, and troubleshoot hardware and software.

• Manage Active Directory user accounts, password resets, and group policies.

• Support Microsoft 365 applications, including Outlook, Teams, Word, and Excel.

• Troubleshoot LAN, WAN, Wi-Fi, VPN, and connectivity issues.

• Perform user account creation, modification, and deletion.

• Troubleshoot email, Outlook profile, and mailbox-related issues.

• Support laptop imaging, OS installation, and software deployment.

• Manage incidents and service requests using ticketing tools.

• Escalate complex issues to L3 teams and vendors.

• Maintain IT asset inventory and documentation.

• Ensure SLA compliance and timely incident resolution.

Required Technical Skills

• Windows 10/11 troubleshooting

• Active Directory (AD)

• Microsoft 365 / Office 365

• Outlook troubleshooting

• DNS, DHCP, TCP/IP

• LAN, WAN, VPN, Wi-Fi

• Printer and hardware troubleshooting

• Remote Desktop Support

• SCCM / MECM / Intune (basic knowledge)

• ServiceNow / Jira / BMC Remedy ticketing tools

• ITIL incident and request management