L2 IDAM Analyst Jobs Opening in Zoetis India Limited at Nizamabad
FEATURED JOBL2 IDAM Analyst
Job Description
Monitor relevant queues in Zoetisâ IT Service Management (ITSM) system to ensure timely
identification and resolution of incidents.
ï· Respond to incidents within defined Service Level Agreements (SLAs), documenting all
interactions and resolutions accurately.
ï· Assist users with requests and troubleshooting by following well-documented Knowledge
Base Articles (KBAs) and operating procedures.
ï· Participate in rotation for 16x5 operations for Identity, Directory, and Access Management
(IDAM) services, ensuring uninterrupted service and providing off-hours escalation support
for high-priority incidents (P1, P2).
ï· Troubleshoot authentication failures, collaborating with application teams to resolve
availability issues and maintain system reliability while addressing critical challenges.
ï· Monitor IDAM services as prescribed by technical leads, investigating failures, discrepancies,
and errors to ensure operational continuity.
ï· Collaborate closely with Service Desk, Site Services, and Security Operations teams to execute
IAM support processes and optimize workflows.
ï· Communicate with Zoetis Tech & Digital (ZTD) teams and/or end users regarding high-priority
(P1, P2) service level incidents, utilizing Service Desk Corporate Outage Report (COR)
procedures to publish notifications effectively.
ï· Align with one or more technical specialists to learn specific IDAM areas, leveraging
mentorship and collaboration to expand expertise and create pathways for career growth
and development.
