L2 SUPPORT ENGINEER Jobs in Bangalore,Chennai - INSPACE TECHNOLOGIES

 Key responsibilities:

• Provide 2nd line remote and desk side support services to end users.
  
• Troubleshoot PC related problems either via phone, remote tools or desktop support.
  
• Work to Service Level Agreements (SLA’s) in pressurised environments.
  
• Familiar with building, configuring and troubleshooting PC hardware components.
  

 Behavioural skills required:

• Individual must be well spoken, have good customer facing skills and be well presented.
  
• Demonstrates independent and pro-active thinking
  
• Builds effective relationships both within the team and across the business and Professional Services
  
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. 
  
• Must be able to work alone and unsupervised, taking the initiative when necessary.
  

Technical skills required:

• Must have good working knowledge of Windows operating systems. (XP and Windows 7)
  
• Must have experience working in a Service desk environment.
  
• Working knowledge of current and legacy hardware platforms. Familiar with building, configuring and troubleshooting PC hardware components.
  
• Working knowledge of MS Office up to and including 2010.
  
• Knowledge of TCP/IP standards and networking.
  
• Active directory and Exchange – administration
  
• Knowledge of ITIL and experience of working within an ITIL environment.
  
• Must have the capability to replace components on desktop PCs.
  
• Hardware experience in printers and laptops would be preferable. An HP APS accreditation would also be preferable.
  
• Lotus Notes or Apple MAC experience would be an advantage.