Lady Travel Counselor Jobs Opening in SkySketch India at Esplanade, Salt Lake, Kolkata
Lady Travel Counselor
0 Years 
9000 Monthly 
Diploma, B.Com, BBA/BBM, BE/B.Tech, BHM, PG Diploma, 12th Pass (HSE), BTTM, Other Graduate 
Job Description
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Required Skills & Competencies:
Communication Skills:
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Excellent verbal and written communication in English and local languages
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Confident, polite, and customer-friendly manner
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Strong telephone and email etiquette
Sales & Product Knowledge:
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Knowledge of domestic and international destinations, airlines, and hotel chains
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Ability to sell and cross-sell relevant products and services
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Familiarity with travel trends, seasons, and regional preferences
Technology & Software Skills:
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Proficient in using MS Office (Excel, Word, Outlook) and travel portals
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Familiarity with GDS systems (Amadeus/Galileo) is a plus
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Comfortable using CRM, email, and WhatsApp for customer follow-ups
Organizational & Interpersonal Skills:
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Detail-oriented with strong organizational abilities
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Multitasking and time management under pressure
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Friendly, trustworthy, and approachable personality
More information about this Lady Travel Counselor Job
Please go through the below FAQs to get all answers related to the given Lady Travel Counselor job
- What are the job requirements to apply for this Lady Travel Counselor job position?
- Ans: A candidate must have a minimum of fresher as an Lady Travel Counselor
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BBA/BBM, BE/B.Tech, BHM, PG Diploma, 12th Pass (HSE), BTTM, Other Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Lady Travel Counselor is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Lady Travel Counselor position?
- Ans: There are immediate 1 job openings for Lady Travel Counselor in our Organisation.
Job Particulars
About Company
We are seeking a motivated and professional Travel Counselor to join our team at Sky-Sketch (India) in Kolkata, in the Esplanade area and Salt Lake Sector 2. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to hospitality, travel, and tourism within a dynamic environment that offers growth opportunities. The position offers a starting pay of ₹9,000 to ₹10,000 during the 6-month training period, depending on the candidate's knowledge and experience. For experienced candidates, the remuneration is negotiable. The ideal candidate will be responsible for providing administrative support to ensure the office operates efficiently. You will need to complete multi-level tasks professionally and on time. to promote packages and follow up on them through online promotions on various social media platforms *MUST HAVE A PASSION FOR TRAVEL* The initial contract is for 6 months of on-the-job training. A strong knowledge of geography, or a degree/diploma in Travel, Tourism, and Hospitality Management, is required. your actual salary will be fixed after the successful completion of the training period.
Students or candidates under 22 years old are not eligible for our recruitment.
There will be a provision for a pay increase during the provisional period for extraordinary performance. Additionally, after confirmation, we have provisions for a performance bonus based on your monthly sales productivity.
Sales do not refer to door-to-door sales. Typically, we receive business from our client base and through online promotions on various social media platforms and websites. If you can generate business independently, you will receive incentives.
Key Responsibilities:
- Handle customer calls professionally and efficiently.
- Address customer queries, concerns, and complaints with a problem-solving approach.
- Maintain accurate records of customer interactions and follow-ups.
- Provide timely and relevant information to customers to resolve their issues.
- Collaborate with other teams to escalate and resolve complex issues.
- Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.
Job Requirements:
The following qualifications are required for the position to which you have applied, as we are a travel agent and tour operator:
Qualifications:
- Communication and customer service skills, pleasing personality, and convincing skills.
- Administrative support and office management skills.
- Basic knowledge of accounting.
- Strong attention to detail.
- Ability to multitask and prioritise tasks.
- Good organisational skills.
- Proficiency in MS Office applications.
*Job Role:*correspondence through email and other social media with clients' queries, and promote travel on social media platforms. This includes travel blog and content writing for web promotions as needed. Making hotel and transport reservations and issuing air tickets as required is also part of the role. Contracting with new hotels, resorts, and vendors to enhance customer service is essential, as is browsing the internet for off-beat and up-to-date travel information. Itinerary planning, exploring new destinations, managing groups at the airport (FIT and GIT) as needed, and undertaking office management tasks, both indoor and outdoor, if required—such as banking, filing travel documents, data entry, office maintenance, and arranging travel insurance—are also part of the role. These are the basic outlines of your job profile. You will also manage the office in the absence of the CEO. Please focus on itinerary planning, preparing quotations based on client queries, and making phone calls to promote packages and follow up on actions. If you agree and feel confident to apply, you may connect with us via WhatsApp for an online interview.
The ideal candidate should be proficient in English, Hindi, and Bengali. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires a graduate, and the candidate should be willing to work 6 days a week during the day shift, from 10:30 AM to 7:30 PM.
*Employment Type:* Full-time
*Job Types:* Full-time, Fresher
You will be trained to provide exceptional travel advice and support to our clients. You will learn to create personalised travel itineraries, assist with booking accommodations, flights, and transportation, and ensure a seamless travel experience for our customers. This role requires a passion for travel and customer service, along with the ability to work in a fast-paced environment.
Job Types: Full-time, Fresher
Pay: ₹10,000.00 - ₹11,000.00 per month
Application Question(s):
- Is travel your passion?
- Must know tourist places in India and neighbouring countries
- Do you have sound knowledge of Geography?
- Are you proficient in English to communicate effectively through email and other social media?
- Do you have a pleasing personality & convincing power to motivate people?
- Are you an open-minded person and free to travel?
- Could you let me know if you're familiar with Travel Blogs & other social media?
Language:
- Hindi (Required)
- English (Required)
- Bengali (Required)
Willingness to travel:
- 100% (Preferred)
Work Location: In person
Kolkata
Freshers
Salary not disclosed
B.Com, BA, 12th Pass (HSE) 
