Laptop Technician Jobs Opening in Credence India Solutions at Kasaragod
Laptop technician
Job Description
Key Responsibilities
1. Customer Interaction and Issue Diagnosis
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Greet customers professionally and attentively to understand their laptop issues.
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Collect detailed information about product problems through effective questioning and testing.
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Perform initial diagnostics using provided tools and software to identify hardware or software faults.
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Explain repair procedures, timelines, and possible costs clearly to customers.
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Maintain positive customer relationships by delivering courteous, transparent, and efficient service.
2. Repair and Maintenance
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Follow brand-specific repair protocols and standard operating procedures (SOPs) to troubleshoot and fix laptop hardware and software problems.
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Repair or replace faulty components including screens, keyboards, batteries, motherboards, hard drives, memory modules, and other peripherals.
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Perform virus removal, operating system installation, and software troubleshooting as needed.
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Test repaired laptops thoroughly to ensure full functionality before returning to customers.
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Document all repairs accurately in service records and update customer databases.
3. Brand Product Training and Certification
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Attend mandatory training sessions provided by the brand to gain in-depth technical knowledge.
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Prepare for and successfully clear brand certification exams, demonstrating proficiency in repair standards.
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Stay updated on new products, repair techniques, and industry trends through continuous learning.
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Maintain certification status as required by the brand for ongoing employment and service authorization.
4. Quality Assurance and Compliance
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Ensure all repair work meets brand quality standards and safety regulations.
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Adhere strictly to warranty guidelines and service terms while handling customer products.
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Manage replacement parts inventory responsibly, ensuring genuine parts are used.
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Report any defective or counterfeit parts to supervisors immediately.
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Follow company policies regarding data privacy and customer confidentiality.
5. Performance Monitoring and Incentives
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Participate actively in performance reviews and appraisals conducted by supervisors.
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Meet or exceed established targets for repair turnaround time, customer satisfaction, and quality metrics.
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Earn incentives based on performance, accuracy, and customer feedback.
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Collaborate with team members to improve service processes and enhance customer experience.
Skills and Qualifications
Technical Skills
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Strong understanding of laptop hardware components and common issues.
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Proficiency in diagnosing and repairing both hardware and software faults.
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Familiarity with operating systems such as Windows, macOS, and Linux.
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Ability to use diagnostic tools, repair software, and service manuals effectively.
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Basic networking knowledge is a plus.
Customer Service Skills
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Excellent communication skills to explain technical information in a customer-friendly manner.
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Patience and problem-solving ability to handle customer queries and complaints effectively.
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Professional attitude and appearance when interacting with customers.
Training and Certification
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Willingness to undergo brand-specific training programs.
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Ability to clear certification exams demonstrating technical competence.
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Commitment to continuous learning and skill enhancement.
Other Skills
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Attention to detail and precision in repair work.
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Good organizational skills to manage repair documentation and parts inventory.
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Ability to work independently and as part of a team.
More information about this Laptop technician Job
Please go through the below FAQs to get all answers related to the given Laptop technician job
- What are the job requirements to apply for this Laptop technician job position?
- Ans: A candidate must have a minimum of fresher as an Laptop technician
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), Vocational Training
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Laptop technician is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Laptop technician position?
- Ans: There are immediate 1 job openings for Laptop technician in our Organisation.
