Lead Learning Consultant Jobs in Bangalore - Simplilearn

FEATURED JOB

Lead Learning Consultant

Simplilearn

20000 - 30000 Monthly

Expired

Posted: 08 May 19

Job Description

Summary:

The Learning Consultant is accountable for successfully executing a defined consulting engagement with a customer. The nature of consulting engagement may be Curriculum Design or Portfolio Transformation, Strategic Training Assessment or Opportunity Assessment, needs assessment, and/or general learning consulting to better understand customer requirements and how Simplilearn can bring value to customer.

Responsibilities:

Respond to high volumes of inbound customer queries over calls/ emails promptly; domestic & overseas customers
Work on reports & concurrently update client records
Resolve product related issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Work independently and efficiently to meet defined SLAs
Responsible for meeting productivity matrices and quality standards as per defined quality norms

Requirements:

Experience of 0- 3 years in voice or non-voice process
Should be willing to work in rotational shifts.
Should be willing to work in 24/7 (rotational week off)
Excellent communication skills (verbal & written) with a flair for problem solving
Able to drive customer centricity in the team
Experience from e-learning/ e-Commerce industry will be an added advantage

Job Particulars

Role others

Education Certificate Course (ITI), Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MSc, MSW, 12th Pass (HSE), Vocational Training, BSW, Other Graduate, Other Post Graduate

Who can apply Freshers

Hiring Process Walk - In, Face to Face Interview

Employment TypeFull Time

Job Id615040

Job Category MBA , Diploma , BPO , Walkin , BSc/BCA/BBM , Tech Support , Analyst / Analytics

Locality Address

State Karnataka

Country India

About Company

Simplilearn.com is the world’s largest professional certifications company and an Onalytica Top 20 influential brand. With a library of 400+ courses, we've helped 500,000+ professionals advance their careers, delivering $5 billion in pay raises. Simplilearn has over 500 employees worldwide and our customers include Fortune 1000 companies, top universities, leading agencies and hundreds of thousands of working professionals. We are growing over 200% year on year and having fun doing it.

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