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Level 1 - Global Service Desk Agent Jobs in Bangalore,Chennai,Noida - I4 Consulting services

Level 1 - Global Service Desk Agent
I4 Consulting services
Bangalore(Electronic City ), Chennai(Anna Nagar), Noida(Sector 38, Noida )
Other Graduate, BBA/BBM, BSc(Catering Technology, CS, Electronics, IT, Library and Information Science, Mathematics, Engg.), BCA, BHM, BEd, PG Diploma(CSE, ECE, Front Office), BHMS, B.Com, BA
18000 - 19000 Monthly
I4 Consulting services
Last Date 04 Oct 2020
This Job is Expired

I4 Consulting services - Job Details

Date of posting: 05 Aug 20

Job Description(GSD) 

Role Description: Level 1 Global Service Desk agents are the first point of contact for Clients to resolve various business systems and applications related problems; onsite engineering personnel; and Authorized Service Providers on standard, specialized or complex systems. They are required to interact with customers across geographies (through multiple support mediums) and provide issue resolution / right responses, positively and in a professional manner. 

Job Description & Responsibilities: 

• Required to interact with customers across geographies (through multiple support mediums: Calls/Chats/Emails/Portals) and provide issue resolution / right responses, positively and professionally. 

• Work within a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process. 

• Provide the most appropriate solutions through remote contact, probe problems and communicate in such a way that non-technical users can comprehend instructions and advice. 

• Collaborate with other resolver groups to identify solutions that foster first call resolution 

• Be proactive & anticipate issues or situations which impact service availability and critical response time, and recommend necessary mitigation steps escalating to management’s attention, where appropriate 

Knowledge and Skills: 

• Excellent communication skills (English) in both written and verbal communication. 

• Familiarity & hands-on experience with computer technology 

• Familiarity with application support (preferred) 

• Problem-solving skills & accuracy in data entry. 

• Experience in a phone-based remote role, e- support, e-chat or similar (preferred) 

• Flexible to work in rotational shifts 24x7 

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Others
Hiring Process : Written-test, Face to Face Interview, Telephonic Interview, Group Discussion
Who can apply : Freshers

About I4 Consulting services

I4 Consulting services
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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I4 Consulting services recruiting Level 1 - Global Service Desk Agent candidates nearby Bangalore(Electronic City ), Chennai(Anna Nagar), Noida(Sector 38, Noida ).I4 Consulting services vacancies for Level 1 - Global Service Desk Agent is recruited through Written-test, Face to Face Interview etc.
I4 Consulting services Company recruits a lot of candidates every year based on the skills Customer Service, Data Entry, International BPO, Voice Support. The candidates with Other Graduate, BBA/BBM, BSc(Catering Technology, CS, Electronics, IT, Library and Information Science, Mathematics, Engg.), BCA, BHM, BEd, PG Diploma(CSE, ECE, Front Office), BHMS, B.Com, BA are selected to full fill the vacancies in Others job field. The candidates nearby Bangalore(Electronic City ), Chennai(Anna Nagar), Noida(Sector 38, Noida ) can apply for Level 1 - Global Service Desk Agent position in I4 Consulting services. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the I4 Consulting services recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of I4 Consulting services and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of I4 Consulting services and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in I4 Consulting services and near your city and get a secured career.