Linux Admin III Jobs in Gurgaon - Rackspace Technology

Linux Admin III
Rackspace Technology
Rackspace Technology
Last Date 09 Jun 2021
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Rackspace Technology - Job Details

Date of posting: 09 Apr 21
  • Must be open to work in night shifts – 6.30 PM to 3.30 AM IST (cabs will be provided)

    Job Requirements

    Key Accountabilities

    Works in a fast-paced environment where priorities shift quickly

    Assumes responsibility for the smooth operation of mission-critical customer solutions

    Pro-actively seeks opportunities to review and improve solution architecture

    Supports the Service Delivery Manager in managing the customer relationship

    Leads technical teams to deliver project and BAU activities

    Ensures appropriate technical documentation is in place to support 1st to 3rd line troubleshooting

    Attends and participates in regular service review meetings

    Acts as final point of escalation for technical issues; and resolves those technical issues at root cause

    Supports the 24x7x365 operation of the business by being available for occasional out of hours work

    Responsible for adhering to company security policies and procedure as directed.

    Key Performance Indicators
    • Strive towards a world class target of 80% for the Net Promoter Score
    • Ensure high End of Ticket Ratings through clear and concise support documentation
    • Engagement of every customer within customer portfolio at a minimum once per quarter
    • Ensure customers realize the value of Rackspace and Fanatical Support™ through pro-active architecture reviews and consultancy work
    Person Specification

    Experience delivering systems to Enterprise businesses

    Experience managing transition or migration projects

    Demonstrable experience of managing complex technical projects

    Strong presentation skills, comfortable delivering whiteboard / chalk 'n' talk sessions

    ITIL Service Management experience / certification

    Linux or Windows server certification

    An acute understanding of the hosting industry and cloud landscape

    Demonstrable knowledge of Python, PowerShell, Ruby, RESTful API's

    Ability to communicate fluently in English

    Policy Compliance
    • Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
  • Job Summary

    Job Type : 0
    Job Category : IT/Software , Diploma
    Hiring Process : Face to Face Interview
    Who can apply : Freshers and Experienced (0 to 3 yrs )

    About Rackspace Technology

  • About Rackspace Technology

    We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

    More on Rackspace Technology

    Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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    This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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