Managed Services Representative Jobs Opening in Cloudthat at Ashok Nagar, Banaswadi, Bellandur, Bangalore

Managed Services Representative

Cloudthat

0 Years

13000 - 15000 Monthly

Expired

Posted: 23 Feb 24

Job Description

As a Managed Services Representative, you will be responsible for managing incoming customer inquiries, tickets, and requests for technical assistance. You will serve as the first point of contact for customers, providing prompt and courteous assistance while accurately documenting and triaging issues for resolution by our technical team.

Responsibilities:

Answer incoming calls, emails, and tickets from customers regarding product or service-related inquiries, issues, or requests for assistance.

Provide exceptional customer service by actively listening to customer concerns, identifying their needs, and offering timely and effective solutions.

Accurately document customer interactions, inquiries, and issue resolutions in our CRM system.

Triage and prioritize incoming tickets based on urgency and severity, escalating technical issues to the appropriate teams for resolution.

Collaborate closely with our backend support teams to ensure timely and effective resolution of customer issues.

Follow up with customers to ensure satisfaction with the resolution and address any additional concerns or questions.

Identify opportunities for process improvement and contribute to the development of best practices for customer support

Qualifications:

Graduate or higher degree and have technical knowledge in the world of cloud computing is a plus

Previous experience in a customer service or technical support role, preferably in a help desk environment.

Strong communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.

Excellent problem-solving skills and the ability to think quickly and creatively to resolve customer issues.

Familiarity with CRM systems and ticketing software experience is a plus.

Ability to multitask and prioritize workload in a fast-paced environment while maintaining attention to detail.

Team player with a positive attitude and a willingness to learn and adapt to new technologies and processes.

More information about this Managed Services Representative Job

Please go through the below FAQs to get all answers related to the given Managed Services Representative job

What are the job requirements to apply for this Managed Services Representative job position?
- Ans: A candidate must have a minimum of fresher as an Managed Services Representative

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BSc
What are the salary requirements for this job?
- Ans: The salary range is between 13000 and 15000 Monthly. The Salary will depend on the interview. This Managed Services Representative is a Full Time in Bangalore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Managed Services Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Managed Services Representative position?
- Ans: There are immediate 1 job openings for Managed Services Representative in our Organisation.

Job Particulars

Role customer service tech support

Education B.Com, BA, BBA/BBM, BSc

Who can apply Freshers

Hiring Process Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id2264804

Job Category BSc/BCA/BBM , Tech Support

Locality Address Ashok Nagar, Banaswadi , Bellandur , BTM , Koramangala

State Karnataka

Country India

About Company

World’s best Cloud Training & Cloud consulting services company offers services in Cloud, DevOps, AI & ML, IoT, Data analytics and Cloud Security to midsize and enterprise clients worldwide.

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