Manager Customer Support Jobs in Bangalore - Bounce
Manager Customer Support
Bounce
Expired
Posted: 09 Sep 19
Job Description
Manager Customer Support
Bengaluru, Karnataka
Job Summary & Responsibilities:
- Managing day to day planning, operational challenges and solving problems of a team (Team leaders/ Trainers/SME).
- Monitor, identify and resolve performance/behaviour issues using prescribed performance management techniques
- Helping team members to overcome the performance barriers by effective coaching and feedback consistently.
- Attrition Management, managing attendance and staffing based on present day scheduling on a day to day basis
- Conduct pre-shift and post shift huddles to discuss the day to day updates on policies and procedures
- Conduct Team meetings periodically and discuss team achievements and shortfalls. Involve team in decision making to set up a plan for the month based on shortfalls.
- Adhering to Process SLA
- Conduct periodic Call Calibrations within the team with best practice sharing as the objective.
Requirements:
- 2+ years of experience in a similar role
- Should have Excellent communication skills in English. Kannada and Hindi language will be added advantage
- Should be good in MS excel and possess good analytical skills
- Good Team player with a positive attitude
- Ability to work under pressure
- Should be flexible with Shifts.
Job Particulars
Education Any Post Graduate, Any Graduate
Who can apply Experienced (2.5 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id694092
Job Category 1 to 3 Yr Exp , Tech Support
Locality Address
State Karnataka
Country India
About Company
Bounce (formerly known as Metro Bikes) is India's first smart mobility solution, with a mission of making daily commute stress-free, time-saving, reliable and convenient.
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