Manager - Customer Support/Service Jobs in Delhi,Faridabad,Gurgaon - B.consultants
Manager - Customer Support/Service
B.consultants
0 Years
Not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 22 Mar 17
Job Description
Location - Gurgaon
Qualification - Graduate/Post Graduate from Reputed B-Schools
Position purpose :
Qualification - Graduate/Post Graduate from Reputed B-Schools
Position purpose :
- Responsible for handling card operational activities by enhancing customer relationships by managing post acquisition related activities i.e. extending support in handling leads generated for cross sell products, New activation, New launches and providing servicing to existing Customer Along with adherence to Audit & Compliance laid processes and guidelines
- Customer Related - Support back end customer related queries and complaints, undertaking customer service initiatives.
- Financial - Working towards Productivity Increase, Analyze steps for Controlling costs and ensuring Zero operational losses.
- Process - As a Unit lead Manage Operational activities i.e. Maintain TAT, Accuracy, Reconciliations, Management information system - Dashboards, Audits, Project Initiatives, Quality Sample reviews, Deliverable Management - DD / CC, Vendor Management.
- People - Overall People governance, Back Up creations, Training for teams - Internal / External, Leave planning- s, R&R, Goal settings, Appraisal reviews, Hiring.
- Minimum of 10 years of experience in back end operations for cards / banking operations.
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id285999
Job Category Diploma , Tech Support
Locality Address Gurgaon-Others
State Haryana, Uttar Pradesh, Delhi
Country India
About Company
Hiring for a leading Bank.
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