Manager Guest Relations Jobs in Jaipur - Blue Beds

Blue Beds - Job Details

Property Manager - Guest Relations

Key responsibilities

• Take ownership of the property with supervising housekeeping, administration, staff and guest interaction.

• Know your guests and have a passion for independent travel and the road less travelled

• Know your city, its cafés, bars, and restaurants, its art, its music - Give personalized recommendations to each guest to ensure a unique experience. 

• Demonstrate a passion for delivering  outstanding customer service

• OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF

• Be Responsible for all cash handling whilst you are on duty

• Correctly administer the Staff roles & procedures in every shift with 100% accuracy and consistency

• Strive to generate the perfect feedback score with a personalized approach to every guest needs & experiences.

• Curate tours and experiences for the in-house guests as well as travellers signing up for our experiences. The current list of tours includes - Tour, Food Tour, Pub Night, Hidden Gems Tour, etc.

• Lead the Property for Networking and Sales, Working with offline partners(B2B) in growing the business

• You will be responsible for everything amazing that we achieve and each negative review & guest feedback. Lead by example to make sure your subordinates join you in delivering an unforgettable guest experience.

To be successful in the role, you need:

• Passion for the hospitality and the youth travel market ( most Imp )

• Fluency in English and knowledge of a second language is desirable

• Experience working with a Property Management System (Optional)

• Flexible in regards to timing.

• Yearning to Deliver outstanding customer experience.

About Blue Beds