Manager - IBS Jobs in Mumbai - Aditya Birla Management Corporation Pvt. Ltd.
Job Description
Manager - IBS Mumbai
Job Description:
- Develop and manage the strategies to maintain strong client experiences to ensure that excellent client services are being delivered.Serves as a liaison between the customer and business.
- Activation and Service Provisioning
- Overseeing vendor and document all learnings Infra vendor collection agency call center response team bill printing and dispatch vendor-Customer Life Cycle Management-Subscriber churn
- Document Management
- Customer Experience Survey
- Regulatory Audits Internal & External & TERM Reporting
- Bad debts CoC Cost of retention & COSA-Revenue
- Preparation analysis and correctness of reports as required as well as undertake complete benchmarking.
Qualifications: MBA / PGDBM
Job Particulars
Role hr admin
Education MBA/PGDM
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id872855
Job Category Recruitment
Locality Address
State Maharashtra
Country India
About Company
A US $44.3 billion corporation, the Aditya Birla Group is in the League of Fortune 500. Anchored by an extraordinary force of over 120,000 employees belonging to 42 nationalities, the Group is built on a strong foundation of stakeholder value creation. With over seven decades of responsible business practices, our businesses have grown into global powerhouses in a wide range of sectors – metals, textiles, carbon black, telecom and cement. Today, over 50% of Group revenues flow from overseas operations that span 34 countries in North and South America, Africa and Asia.
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