Manager - IBS Job in Aditya Birla Management Corporation Pvt. Ltd. at Mumbai

Manager - IBS

Aditya Birla Management Corporation Pvt. Ltd.

Not disclosed

Expired

Posted: 26 Feb 20

Job Description

Manager - IBS Mumbai

Job Description:

Develop and manage the strategies to maintain strong client experiences to ensure that excellent client services are being delivered.Serves as a liaison between the customer and business.
Activation and Service Provisioning
Overseeing vendor and document all learnings Infra vendor collection agency call center response team bill printing and dispatch vendor-Customer Life Cycle Management-Subscriber churn
Document Management
Customer Experience Survey
Regulatory Audits Internal & External & TERM Reporting
Bad debts CoC Cost of retention & COSA-Revenue
Preparation analysis and correctness of reports as required as well as undertake complete benchmarking.

Qualifications: MBA / PGDBM

Job Particulars

Role hr admin

Education MBA/PGDM

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id872855

Job Category Recruitment

Locality Address

State Maharashtra

Country India

About Company

A US $44.3 billion corporation, the Aditya Birla Group is in the League of Fortune 500. Anchored by an extraordinary force of over 120,000 employees belonging to 42 nationalities, the Group is built on a strong foundation of stakeholder value creation. With over seven decades of responsible business practices, our businesses have grown into global powerhouses in a wide range of sectors – metals, textiles, carbon black, telecom and cement. Today, over 50% of Group revenues flow from overseas operations that span 34 countries in North and South America, Africa and Asia.

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