Job Description
Position: Manager
Location: Kandivali East, Mumbai
Type: Full-time
Key Responsibilities: Operations & Customer Service
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Oversee day-to-day operations of the playzone to ensure smooth functioning.
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Supervise staff, assign duties, and ensure quality service for kids and parents.
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Handle customer queries, complaints, and feedback with professionalism.
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Ensure safety, cleanliness, and hygiene standards are maintained across the play area.
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Monitor entry, bookings, and play sessions to avoid overcrowding.
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Manage birthday parties, school trips, and private events from planning to execution.
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Coordinate with decorators, caterers, and vendors as needed.
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Ensure timely setup and seamless delivery of services during events.
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Work towards increasing customer satisfaction and repeat bookings.
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Assist in promoting playzone memberships, offers, and party packages.
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Support social media promotions, local tie-ups, and outreach campaigns.
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Encourage upselling of services (food packages, memberships, return parties, etc.).
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Train, guide, and motivate playzone attendants and staff.
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Schedule shifts and ensure adequate staffing during peak hours.
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Conduct regular meetings to improve service standards.
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Maintain records of bookings, payments, and expenses.
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Ensure cash handling and billing accuracy.
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Report daily operations, footfall, and revenue to management.
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Graduate in Business, Hospitality, Event Management, or related field.
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Minimum 2–4 years of experience in hospitality, event management, retail, or customer service.
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Strong leadership, communication, and problem-solving skills.
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Ability to multitask and work in a fast-paced, child-friendly environment.
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Passion for working with children and families.
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Knowledge of safety and hygiene standards.
More information about this Manager Job
Please go through the below FAQs to get all answers related to the given Manager job
- What are the job requirements to apply for this Manager job position?
- Ans: A candidate must have a minimum of 2 to 3+ year experience as an Manager
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BHM, BFA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Manager is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Manager position?
- Ans: There are immediate 1 job openings for Manager in our Organisation.
Job Particulars
About Company
Kids Fun Zoo is a vibrant indoor playzone where children can play, learn, and celebrate. We host birthday parties, school trips, events, and daily play sessions, ensuring a fun, safe, and memorable experience for kids and families.
Mumbai 
2 to 3+ Years 
Salary not disclosed 
B.Com, MBA/PGDM, BMS 
