Manager Operation-bpo Jobs in Noida - Allsec Technologies Limited

Manager Operation-bpo

Allsec Technologies Limited

5 to 10 Years

300000 - 700000 Yearly

Expired

Posted: 05 Mar 20

We are looking for a Manager into operations who will be responsible for complete operation part, candidate should be from Health Insurance Back ground or Life Insurance Background..
Responsible for the day-to-day function of the customer service process in Inbound process.
Candidate should have experience in handling Chat process. Handling an Domestic Chat and Customer service with expertise in driving Customer Satisfaction related deliverable.
Creation and monitoring of operational metrics.
Good experience in client management & passionate about customer experience Delivery Metrics and contractual SLA management Manage SLA's like AHT, CSAT, Shrinkage, Attrition.
Responsible for selecting, training, developing, and managing performance of professional.
Establish and expand relationships with key individuals.
Manage client relationships, client visits etc.
Managing escalations related to people, policies and process. Looking after capacity planning, staffing forecast and administration of the operations floor.
Motivating and inspiring the team to surpass their potential. Experience: Should be Graduate with 6 - 10 Years of relevant experience.
Pleasing Personality & Good Communication skills.
Excellent Word, PowerPoint and Excel skills Expert knowledge of Outlook