Manager Operations Jobs in Bangalore - Neolotex Business Solutions Private Limited

Deliverables

·         Develop and implement innovative methods to create, track, measure and communicate processes and systems.

·         Enhance ongoing operations by fully leveraging current resources and leading process improvement initiatives

·         Develop consistent practices related to team/staff development and performance management; Document best practices to be followed by team to ensure team development

·         Delegate and allocate responsibilities efficiently to manage projects end to end.

·         Monitor the process performance on day to day basis and define corrective & preventive actions & identify improvement opportunities.

·         Quality Management & Assurance -(Develop QAP, Inspect Project Quality, Improvements & Measurement)

·         Vendor Management

·         Documentation-Develop  SOP/SOW/PID etc. for knowledge-sharing and process improvements

·         Customer Satisfaction-Through periodic surveys

·         Oversee the successful implementation of Projects assigned.

·         Ensure compliance with ISMS policies and Service Level Agreements and procedures.

·         Represents the team and department in various forums such as meetings and operational calls

·         Ensure production/quality processes, applications being used and the working environments are all conducive to producing a high quality service.

·         liaison with other departments like IT & HR for customer needs

·         Assist Business Development team for pre-sales activities

·         Innovations - Through structured thought process

Core Competencies

·         Ability to manage multiple, concurrent projects and initiatives 

·         Outstanding verbal and written communication skills

·         Excellent organizational skills with the ability to handle and prioritize multiple projects

·         Should be self-motivated & initiative. Must ask questions and learn new skills quickly on the job. Self- Driven, team player that is motivated to take responsibility and ensure successful outcomes across activities

·         Ability to work under tight deadlines with short turnarounds in a fast-paced working environment

·         Ability to identify strengths and weaknesses of team members and suitably make changes if required.

·         Good knowledge of the market and competitors; identify   unique selling propositions and differentiators

·         Ability to  enhance existing relationships and nurture new businesses from existing clients by presenting new products and services

·         Oversee high-level HR duties, such as attracting talent and setting training standards and hiring procedures.

Qualification

·         Any Bachelor Degree

·         Certification in Six Sigma, Lean Management etc. will be an added advantage

·         MBA in Operations will be an added advantage

·         Minimum relevant experience of 6-8 years preferably from BPO/KPO/ITES industry /Back End Operation of Banks / NBFC

·         Willingness to travel