Manager - Voice Operations Jobs in Gurgaon - Genpact
Manager - Voice Operations
Genpact
Expired
Posted: 04 May 20
Job Description
Manager - Voice Operations
Gurgaon, India
Responsibilities
- Participate with Leads in driving Incident Management Bridge to provide a resolution to ongoing issues.
- Participate in Bridge calls with clients for joint troubleshooting of voice issues
- Work with different Vendors and service Provider for faster and accurate resolution
- Play key role for network related incidents and providing key inputs for Problem Management
- Identify open risk in the production infra and provide input for mitigation
- Record all changes done in production environment through a structured process
Minimum qualifications : Graduate in Engineering / IT
Job Particulars
Role others
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id924073
Job Category Others
Locality Address
State Haryana
Country India
About Company
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details – all 87,000+ of us. From New York to New Delhi and more than 25 countries in between, we connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that reimagining each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – accelerating digital transformation to create bold, lasting results – because transformation happens here.
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