Marketing Telecalling Executive Jobs in Ludhiana - Techarcanist

Responsibilities

·         Contact potential or existing customers to inform them about a product or service using scripts

·         Answer questions about products or the company

·         Ask questions to understand customer requirements and close sales

·         Direct prospects to the field sales team when needed

·         Enter and update customer information in the database

·         Take and process orders in an accurate manner

·         Handle grievances to preserve the company’s reputation

·         Go the “extra mile” to meet sales quota and facilitate future sales

·         Keep records of calls and sales and note useful information

Requirements

·         Proven experience as telesales representative or other sales/customer service role in it.

·         Proven track record of successfully meeting sales quota preferably over the phone

·         Good knowledge of relevant computer programs (e.g. CRM software, it services ) and telephone systems

·         Ability to learn about products and services and describe/explain them to prospects

·         Excellent knowledge of English

·         Excellent communication and interpersonal skills

·         Cool-tempered and able to handle rejection

·         Outstanding negotiation skills with the ability to resolve issues and address complaints

·         High school diploma; BSc/BA will be a plus